Surgery Connect

Select your Practice:

Select Date Range:
January 1, 2025 - December 31, 2025
Day Total Calls Average Call Duration Total Call Duration Max Call Concurrency

Help

Select the Inbound Call Stats page as circled in the picture below:

Select "All Services" in the first field, then "By Day" and then select the custom date range for the data you want e.g. 01/01/2021 - 31/03/2021 and then click "Generate Report".

Once the report is created, click Export to 'CSV'. Take this file "Inbound Call Stats.csv" and upload it using the uploader above.

Reporting Start Reporting End Hour Total Calls Average Call Duration Total Call Duration Max Call Concurrency

Help

Select the Inbound Call Stats page as circled in the picture below:

Select "All Services" in the first field, then "By Hour" and then select the custom date range for the data you want e.g. 01/01/2021 - 31/03/2021 and then click "Generate Report".

Once the report is created, click Export to 'CSV'. Take this file "Inbound Call Stats.csv" and upload it using the uploader above.

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Reporting Start Reporting End User Times Targeted Answered Answered % % of all Answered Calls Missed % Missed Outbound Calls Made Outbound Calls Connected Inbound Talk Time Average Inbound Talk Time Outbound Talk Time Average Outbound Talk Time

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