Cloud Based Telephony Dashboard
NHS England CBT data · October 2025
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Answer Rate — % of inbound calls answered by staff Abandon Rate — % of callers who hung up before answer 8am Rush — % of daily calls arriving 08–10am Wait >2min — % of callers waiting over 120 seconds
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📞 Total Contact Demand by Channel
Channel Share
⏰ 8am Morning Rush — All Channels
📈 Channel Signals

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