NHS 111 Dashboard
NHS England Integrated Urgent Care Aggregate Data Collection · latest data August 2026
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Contract area view
Latest month
Shaded bands mark winter (October to March). The primary care disposition definition changed in April 2025; the series is continuous because both item sets are summed, but the share may step at that point. Months after August 2026 are not yet published. Where a contract area starts part-way through the series, its earlier months sat under a different contract code.
All 111 contract areas in England
Contract areaProviderRegion Calls receivedWithin 60 s AbandonedPrimary care Booked into GP
Click a row to switch the dashboard to that contract area. “Primary care” is the share of dispositions; “Booked into GP” is the share of answered calls booked directly into a GP practice or access hub.

Monthly figures from the NHS England Integrated Urgent Care Aggregate Data Collection (NHS 111 statistics), April 2023 onwards. The published unit is the 111 contract area; NHS region and England figures are the sum of their contract areas.

Calls received
Calls offered to the 111 service in the month.
% answered within 60 s
Calls answered within 60 seconds ÷ calls answered.
% abandoned
Calls abandoned ÷ (calls answered + calls abandoned).
Average answer time
Total answer time (seconds) ÷ calls answered. The 95th-percentile answer time is also published per contract area.
% clinically assessed
Calls receiving a clinical assessment ÷ calls answered.
Disposition shares
Ambulance, emergency department, primary care, pharmacy and self-care dispositions, each ÷ total dispositions. “Other” is the remainder.
% booked into GP
Appointments booked directly into a GP practice or access hub ÷ calls answered. Direct bookings into urgent treatment centres, emergency departments and same-day emergency care are published alongside.

Caveat: the primary care disposition definition changed in April 2025; both item sets are summed so the series is continuous. Data is refreshed daily from the NHS England publication.

Source: NHS England, Integrated Urgent Care Aggregate Data Collection (IUC ADC). Contract areas are benchmarked against their NHS region and England.

Data source: NHS England: Integrated Urgent Care Aggregate Data Collection (NHS 111)